It appears to me that I bought a fake Sennheiser product. Is that at all possible?
Well-known brands in all industries worldwide have to face that counterfeits of their products increasingly appear on internet auction sites. Also the Sennheiser brand is illegally used on such platforms increasingly. Counterfeiters profit to a very large extent from copying successful products with a well-known brand without investing time and money in the development and marketing of such product.
In order to protect you as a consumer from counterfeits, to avoid deception and to sustain the image of the Sennheiser trademark we watch sellers of Sennheiser products on online platforms and take legal action against infringements. Besides patents and design patents we also protected our trademark and our logo on an international level.
What is Sennheiser doing concretely?
We contact the owner of the internet auction platform and ask him to delete the offer or block the seller in order to prevent further selling. In case of repeatedly selling of counterfeits we ask our external lawyers to take legal actions against the seller including cost burden for him.
In Far East where nearly all counterfeits come from, we carry out raids in order to diminish the number of counterfeits which could be sold in other parts of the world like Europe and USA.
What are criteria which help to spot a fake?
Unfortunately there is no hard and fast rule. The skills of the counterfeiters can often make it hard to visually distinguish a counterfeit from the original product. You should be alarmed if the products are being offered at an extraordinary low price or if the location of the article is in Far East because Sennheiser-products are not shipped to the customer from Far East!
Since a very big percentage of consumer goods being offered on online-auction platforms are counterfeits, you cannot be sure that Sennheiser products being advertised as „new“ are originals. We strongly recommend to only purchase our products from authorized Sennheiser distributors here is Canada.
What is the consequence of having purchased a counterfeit Sennheiser product?
Please note that the purchase of counterfeits is causing loss of jobs all over the world. In the event you have bought a counterfeit please return it to the seller and demand a refund. Counterfeits are mostly of a very bad quality so that you didn’t buy the quality Sennheiser stands and is famous for.
If the counterfeit is returned under warranty to us we cannot service the product.
What is the warranty period of products distributed by Sennheiser Canada?
Sennheiser : 2 years
Sennheiser Evolution Series: 10 years
Sennheiser Aviation Series: 5 years
Neumann : 1 year
Klein & Hummel : 2 years
A copy of your original sale receipt must be provided with your unit in order to obtain warranty service; otherwise an estimate will be provided to you. NO R.M.A NUMBERS ARE NEEDED to return a product for repair.
Out of warranty products repaired by Sennheiser are covered by a 90 day warranty (labour and parts replaced).
What is the hourly rate for out of warranty repairs?
Our rate for labour is $90.00 per hour.
A $45.00 minimum charge will apply to refused estimates.
Do you offer extended warranties?
Sennheiser now offers a one year extended warranty on all G3 wireless microphone kits purchased from an authorized dealer in Canada. This warranty is an extension of our standard two-year warranty, parts and labour are included. This will provide you with total peace of mind for 3 full years!
You can purchase the extended warranty and register your products at http://service.sennheiser.ca. When entering serial the numbers, please use the ones on each product, not on the box.
Pricing per kit is as follow (plus applicable taxes):
- 100 Series: $149.95
- 300 Series $199.95
- 500 Series $239.95
To benefit from the extended warranty, you must retain your purchase invoice! A proof of purchase will be required should you need to have your Sennheiser product serviced.
For further information, please contact our service department at (514) 426-3013 or (800) 463-1006 and ask for extension 237.
Do you offer a fixed price repair service?
Yes, fixed price repairs are offered on all Sennheiser G2 wireless microphone systems. With the Sennheiser Fixed Price Repair, you will know in advance exactly what you have to pay. All required work and materials are already included.
- Time-consuming estimate, offer and approval phases are not needed
- No RMA number is required
- Your valuable equipment is not only reliably repaired, but also thoroughly checked
- All repairs are performed by Sennheiser technicians with original Sennheiser parts and are guaranteed for 90 days
- Repairs are then returned to you prepaid by Sennheiser (Canada) Inc.
|
Evolution G2 Series 100 |
Evolution G2 Series 300 |
Evolution G2 Series 500 |
|
$ 89.95 |
$ 109.95 |
$ 129.95 |
* Prices are per piece, not per kit!
Where can I send my products for repair?
Service Department
Sennheiser (Canada) Inc.
221 Labrosse Avenue
Pointe-Claire, Québec H9R 1A3
Download, print and fill out a Repair Order Form and include a copy with your shipment.
What are the payment methods?
Commercial clients that have an account in good standing with Sennheiser Canada can issue a purchase order or pay by credit card (Visa, MasterCard or American Express).
Private clients may pay by credit card (Visa, MasterCard or American Express) or Cash/Interac if at our service counter. Please do not send cash by mail or with your shipment.
Can I order spare parts?
Yes, most spare parts for Sennheiser products are offered by our service department. To order parts, contact us at (514) 426-3013 or (800) 463-1006 and ask for extension 279.
What are the shipping costs?
Items being returned for either warranty or non warranty service are shipped to our facility prepaid by the client. Warranty repairs are then returned prepaid by Sennheiser ( Canada) Inc.
Shipping charges for non warranty units may vary depending on the type of product, its weight or its dimensions. Those costs are the client’s responsibility.
For parts orders, the shipping charge is $11.50 anywhere in Canada.
Can all the products be repaired?
If a product cannot be repaired because it is too old or if parts are no longer available, we will contact you.
If a product cannot be repaired and is still under warranty, we reserve the right to exchange your unit for another unit of the same model. If the model is no longer available, it will be replaced by a current model.
Abandoned product policy
All products sent to our service department will be considered abandoned 90 days after our last attempt to contact the client (certified mail). In this situation, the product will be disposed of at our discretion.
How can I communicate with someone at Sennheiser’s service department if I have some questions?
You may contact our service department by dialling 514-426-3013 and ask for extension 237. To order spare parts, please ask for extension 279. Our business hours are Monday to Friday from 9 :00 to 12 :00 and from 13 :00 to 17 :00
You may also send your request by email at service@sennheiser.ca
Can a technician do on-site service?
Technical services are available only at Sennheiser (Canada) Inc.
